Please review our frequent asked questions (FAQ’s) before you contact us, but if you still need help, please call us at 407-656-1565 or email us at Customer Service in the Contac Us page and a customer service representative will get back with you within 2 hours.
1. What is your return and exchange policy?
We are proud of the quality of our products and we hope that you will be pleased with your order. Unfortunately, due to the nature of the items and the fact that all products are made only to order, OUR COMPANY DOES NOT ACCEPT RETURNS at this time under no circumstance.
Exchanges only apply to Holiday Ornaments, Knic Knacs and Jewelry categories on a case-by-case basis. Please contact us to verify if this service is applicable to your particular item.
2. Can I return personalized items?
No, due to the nature of our merchandise (since personalized items cannot be re-sold), WE DO NOT OFFER RETURNS on any of our products.
3. What if I received my order, but some items are damaged?
Once you have received your order, please inspect it carefully and verify that every item meets your expectations, but if for any reason any of your products is damaged or broken, we will submit a complaint to the corresponding shipping company (ONLY if package has been insured) within the next 2 business days once you have reported the issue to us by emailing us at Customer Service using the Contact Us page with “Complaint” under title, including a clear picture of all the damaged or broken items together in the same picture and we will replace your items and ship them out to you as soon as possible.
PLEASE TAKE NOTE: : The customer will be responsible for the replacement shipping charges of damaged or broken items since we do not refund shipping charges. We strongly recommend insuring all your orders including your replacement shipping.